Hi-MACS® Warranty – Quality pays for itself: With its 15 year limited installation warranty, Hi-MACS® offers the longest warranty of any Solid Surface manufacturer on the market.
Every HI-MACS® product (except external facades) has a Hi-MACS warranty of 15 years when the fabrication and installation is done by a Quality Club Member.
This limited Hi-MACS warranty covers all HI-MACS® products manufactured and or marketed by LG Hausys Europe.
The warranty covers also finished products when fabricated and installed by a member of the HI-MACS® Quality Club. LG Hausys Europe expressly warrants to the owner of a HI-MACS® installation made following the application, fabrication and installation guidelines published by LG Hausys Europe for HI-MACS®, that it will, repair or replace HI-MACS®, if the product fails due to any product manufacturing defect during the first 15 years after installation. LG Hausys Europe will cover in that case the costs related to installation, transportation and fabrication on top of the material.
TheHi-MACS warranty of the original purchaser can be transfered to the next owner. A purchase receipt or other proof of date of original purchase from one of our HI-MACS® Quality Club members will be required before warranty service is rendered. In case the above mentioned document is unavailable, theHi-MACS warranty will not be applicable.
ThisHi-MACS warranty will not apply to damage caused in the following cases:
1. Improper fabrication and installation of your HI-MACS®:
• fabrication and installation not done by a HI-MACS® Quality Club member;
• failure to follow procedures recommended in the application, fabrication and installation guidelines (sheets 6 mm for vertical application, 9 mm for horizontal application without heat source and 12 mm sheet for horizontal application with heat source or more structural support);
• faulty or improper installation, including seams (need to use HI-MACS® adhesive only);
• a non-authorized modification of the installation.
2. Failure to apply the HI-MACS® use & care guidelines including:
• improper or inadequate general maintenance;
• hard chemicals or physical aggression of the installation;
• exposure to excessive heat due to direct heat (e.g. hot pots and pans put without protection on the surface without trivet with rubber legs or protective pad) or due to a bad thermal isolation (e.g. for cooking plates, bains-marie, etc.);
• pouring boiling liquids into HI-MACS® shapes without running the cold tap as well;
• force majeure.
3. HI-MACS® colours and gloss finish of HI-MACS®:
• The basic HI-MACS® material is identical for every colour but it is important to note that darker and more heavily pigmented colours will show dust, scratches, haziness, marks left by hard water and other ordinary wear and tear more noticeably than lighter textured colours.
• Therefore colours marked with a * are less suitable for applications that are exposed to extensive surface contact such as worktops located in heavy traffic area as an example.
• Due to specific characteristics and properties of the Marmo colours, which have a veined effect, special consideration has to be taken into account with jointing and the use of coved up-stands. Veining may vary from sheet to sheet.
• Applications using inappropriate gloss finish for the intended end use (as mentioned in the colours brochure or in any other HI-MACS® documentation) will not be covered under this warranty.
4. DecoBowl™ and DecoTray™:
• DecoBowl™ and DecoTray™are no longer covered under the 15 year limited installed warranty*, as off 01.01.2008 and DecoSink as off 01.06.2006.
• All cast shapes sold by LG Hausys Europe are covered by the present warranty.
5. HI-MACS® repairs or replacements under this warranty must be executed by a member of the HI-MACS® Quality Club.
6. ThisHi-MACS warranty is applicable until superseded, only on installations:
• executed after 01.09.2003 in Europe; For any other location, please consult LG Hausys Europe.
• executed by a member of the HI-MACS® Quality Club;
• installations which have not been moved from their original • installations that are properly maintained and used applying the Use & Care guidelines.
7. LG Hausys Europe’s obligation together with the HI-MACS® Quality Club members is limited solely to the repair or replacement of the products purchased, including reasonable and necessary labour charges when the claim is acceptable within the warranty terms. In case HI-MACS® is not in a position to repair or replace, depending on the case, a defective product, LG Hausys Europe commits to reimburse, within a reasonable time frame after the filing of the claim, the purchase price of the HI-MACS® material, as long as the customer returns to LG Hausys Europe or the assigned HI-MACS® Quality Club member the defective material.
8. No other expressed or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall LG Hausys Europe be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages.
9. This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from country to country.
To obtain service under this warranty, please contact directly the source from which you purchased your HI-MACS® Natural Acrylic Stone™. Our HI-MACS® Quality Club member will evaluate your claim and when accepted will develop a practical and satisfactory solution. For any additional question with regard to the present warranty, you can contact LG Hausys Europe by writing to the following address:
LG Hausys Europe GmbH
HI-MACS® – Warranty Department
Lyoner Str. 15
60528 Frankfurt am Main
Please include your name, address, phone/fax number and e-mail in all correspondence as well as your purchase receipt. We will respond to all inquiries within 30 working days.
11. The present 15-year limited installed warranty for HI-MACS® from LG Hausys Europe is ruled under the German law. Any argumentation in relation to this 15 year limited installed warranty, its interpretation or its execution will fall under the exclusive competence of the courts of the city of Frankfurt am Main, Germany.
12. Facade Installation
The 15 year installed warranty on material defect is not applicable to external façade. However some specific colours used in external applications (incl. facades) benefit from a 5 year warranty on UV resistance. Their colour-fastnesses are guaranteed 5 years for a tolerance of Delta E3 to Delta E4, according to the colour:
• For ΔE3: S02 Almond, S09 Cream, S28 Alpine White, G34 Arctic Granite, G38 Sea Oat Quartz, G48 Beach Sand
• For ΔE4: G02 Grey Sand, G04 White Quartz, G05 White Granite, S302 Opal, S33 Nordic White, S34 Diamond White, S29 Ivory White.
This UV resistance warranty relies on our knowledge at the present time. Therefore any HI-MACS® colour not mentioned above is not covered by the 5 year UV resistance warranty.